Refund Policy

Last updated: January 2026

We offer a 7-day refund window on all lifetime license purchases if the Software does not work as described on your supported system.

Eligible Refund Reasons

The Software fails to install or launch on a supported OS after following our setup guide
Core features do not function as described after troubleshooting with our support team
A technical defect that cannot be resolved within 7 days of reporting

Non-Refundable Situations

Change of mind after the license key has been delivered and used
Hardware below the stated minimum requirements
Violations of the Terms of Use that resulted in license termination
Refund requests made after the 7-day window

How to Request a Refund

Email support@polynet.dev within 7 days of purchase with your order ID (from your Polar.sh receipt) and a description of the issue. We aim to respond within 24 hours and process approved refunds within 5–7 business days.